Support

COVID-19 Test (At-Home Kit)

• Who is eligible to obtain the COVID-19 at-home kit?
• Where can I learn more about COVID-19?
• What is the methodology for Labcorp's COVID-19 test?
• Is this test authorized by the FDA?
• How accurate is this test?
• What is a false negative result?

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General

• How does Pixel by Labcorp™ work?
• How do I create a Pixel by Labcorp™ account?
• Why do I need to create an account?
• How do I edit my account information?
• How accurate is this testing?
• Do you test minors?

Physician Services

• How do I get a physician order for testing?
• Will a physician contact me about my results?

Payment & Billing

• Will you bill my insurance?
• Can I use my HSA or FSA dollars to pay for tests?
• Can I get a refund if I change my mind?
• Are there any additional fees at the lab?

Visiting a Labcorp Location

• Where do I go for testing?
• When can I visit a Labcorp location for sample collection?
• Do I need to make an appointment?
• How do I check-in when I arrive?
• Do I need to fast before testing?
• Does my lab requisition number expire?

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Results

• How do I download or print my results report?
• Why is the official lab report different than what is displayed Pixel website?
• I’m concerned about my results or have questions about what my results show. What should I do?

Security & Privacy

• Are my test results private and confidential?
• Do I have to use my real name on my Pixel by Labcorp™ account?

Contacting Pixel by Labcorp™

• How do I contact Pixel?
• How do I reset my password?

At-Home Kits

• How do I track my kit?
• How do I register my kit?
• Where do I find the barcode?
• What should I do if I sent my kit to the lab before registering it?